Staff Training

At SKYCITY, it is compulsory for all of our people to receive training on host responsibility - from senior management to dealers, cleaners, waiters and admin staff. Our training ranges from an introductory level for back-of-house staff to specialist advanced training for senior front-of-house staff, security and management.

Our training modules are developed very carefully to take a variety of issues into account, such as cultural, gender and social differences, ethnicity, age and those requiring special attention.

We also spend time consulting with leading probem gambling treatment providers such as Break Even Services to ensure we incorporate their expertise and knowledge in our training modules.

Barring

We recognise that a small percentage of people are at risk of developing gambling problems and whether the customer identifies a problem themselves, or a third party (i.e. family member), identifies a problem, SKYCITY has a program in place to help.

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Unattended Children

SKYCITY Adelaide does not tolerate children to be left unattended on any part of its property and regard all incidents of this nature extremely seriously.

• Staff members are required to report to Security any incident where it is apparent that a child has been left unattended by their guardian or caregiver.
• Security Officers and Host Responsibility Coordinators will intervene and take all practicable steps to locate an adult responsible for an unattended child, whilst ensuring the welfare of any unattended children. In every case where negligence is suspected our immediate action upon locating children is to contact police and elevate the incident to a police matter. The guardian or parent is immediately barred from the SKYCITY Adelaide property.
• Security Officers regularly patrol the SKYCITY Adelaide environment to watch for any unattended children who may have been left in parked vehicles.

Referrals to treatment providers

All customers who elect the self-barring option or approach SKYCITY Adelaide about gambling problems are encouraged to contact appropriate treatment providers for help and support, and SKYCITY can make these appointments on your behalf. For more information, please feel welcome to contact a Host Responsibility Coordinator by emailing hrc@skycityadelaide.com.au or by phoning 61 8 8218 4141.

Stickers on gaming machines and ATMs

All electronic gaming machines and ATMs at SKYCITY Adelaide display problem gambling helpline telephone numbers.

Problem gambling literature/Dont Lose Your Shirt campaign

An information campaign for customers including posters, wallet cards, light box transparencies and brochures, detailing the signs of problem gambling and where to seek help, are prominently displayed throughout SKYCITY. Brochures are available in six languages.

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Clocks in gaming areas

Clocks are on display at all SKYCITY gaming venues.

Juveniles and proof of age requirements

SKYCITY Adelaide is a responsible gaming operator and as such, strictly enforces the gaming area age requirement*. All customers must be 18 years of age or older in order to enter a gaming area. All customers wishing to gain entry into a SKYCITY Adelaide gaming area must, upon request, provide one of the following three forms of valid photographic identification.

• Current Australian Drivers Licence
• Current South Australian Proof of Age card or Victorian/Tasmanian proof of age keypass card
• Current Australian or International Passport

North Restaurant is designed for, and caters to customers of all ages but parents, guardians or caregivers are forbidden to leave children unattended in the restaurant in order to enter a gaming area or leave the premises.

Note*: It is SKYCITY Adelaide policy to request proof of age from any person who appears to be 25 years or younger.

Responsible Service of Alcohol

SKYCITY's Responsible Service of Alcohol policy includes a compulsory training program for all staff. Staff members involved in Host Responsibility, Security, Food and Beverage, Gaming and Customer Service are given the skills and knowledge to provide a safe, enjoyable and responsible environment for customers.

SKYCITY Adelaide has also installed three breathalyser units and produces tent cards outlining guidelines for consuming alcohol responsibly. These are widely available in gaming and food and beverage areas.

Staff Gambling Ban

SKYCITY Adelaide staff are not permitted to game at any SKYCITY site.

Responsible Marketing & Advertising policy

SKYCITY Adelaide is a responsible gaming operator, which does not deceive or mislead people. We comply with the national Advertising Standards Authority and its regulatory authority guidelines for responsible marketing and advertising of its facilities, which include:

• Promotions that are conducted responsibly and are not designed to induce patrons to either drink or gamble to excess
• Advertising that is not false, deceptive or misleading and complies with the Australian Association of National Advertisers Code of Ethics and the SKYCITY Adelaide Responsible Advertising Code of Practice
• Advertising that does not target persons that might be considered at risk of developing gambling problems.

Standards of Behaviour

Should a person be detected intoxicated, abusing or threatening staff or other customers, causing conflict with other customers or staff, or otherwise behaving in a manner which affects the peace or comfort of other patrons, then SKYCITY Adelaide staff will take appropriate steps to stop the behaviour including, in appropriate circumstances, having the customer escorted from the premises.

Any customers detected loan-sharking or begging will be required to leave SKYCITY Adelaide. In some instances, SKYCITY Adelaide may also bar the customer from the premises.

Host Responsibility Management

To manage these policies and ensure continual review and enhancement of harm minimisation initiatives, a Responsible Host department has been established within the SKYCITY Entertainment Group, led by a Senior Group General Manager and based at the company's head office in New Zealand.

At SKYCITY Adelaide, we have a full-time Host Responsibility Manager who, in conjunction with the department, is responsible for managing the Early Intervention and problem gambling and alcohol management issues.

To talk to the Host Responsibility Manager or a Host Responsibility Coordinator, please phone 61 8 8218 4141 or email hrc@skycityadelaide.com.au

> Codes of Practice