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We have introduced a number of Host Responsibility initiatives to address problem gambling:
Staff Training
All SKYCITY Darwin staff, irrespective of their areas of operation, receive training in Host Responsibility, ranging from an introductory level of training for back-of-house staff, to specialist advanced training in the identification and handling of problem gambling for senior front-of-house staff and management. Training modules are developed in consultation with senior problem gambling treatment providers.
Self-Exclusion
SKYCITY Darwin offers a self-exclusion option to customers who believe they may have a gambling problem. Under this option, customers volunteer to exclude themselves from entering SKYCITY Darwin.
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Unattended Children
SKYCITY Darwin does not tolerate children to be left unattended on any part of its property and regards all incidents of this nature extremely seriously.
- Staff are required to report to Security any incident where it is apparent that a child has been left unattended by their guardian or caregiver.
- Security Officers intervene and take all practicable steps to locate an adult responsible for an unattended child. In every case where negligence is suspected, our immediate action upon locating children is to contact the Police and elevate the incident to a police matter and the patron may be barred from the SKYCITY Darwin property.
- Security Officers regularly patrol the SKYCITY Darwin environs to detect any unattended children in parked vehicles.
Referrals to treatment providers
All customers who elect the self-restriction option or contact SKYCITY Darwin about gambling problems are actively encouraged to contact appropriate treatment providers for help and support.
Stickers on gaming machines and ATMs
All electronic gaming machines and ATMs at SKYCITY Darwin display problem gambling helpline telephone numbers.
"Go easy ... Gambling with more than just money?" educational campaign.
An information campaign for customers including posters, wallet cards and brochures, detailing the signs of problem gambling and where to seek help, are prominently displayed throughout our complex. The brochures are widely available.
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Clocks in gaming areas
Clocks are on display at all SKYCITY gaming venues.
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Responsible Service of Alcohol
SKYCITY's Responsible Service of Alcohol policy includes a compulsory training programme for all staff. Staff involved in Security, Food and Beverage, Gaming and Customer Service are given the skills and knowledge to provide a safe, enjoyable and responsible environment for customers.
Staff Gambling Ban
SKYCITY Darwin staff are not permitted to game at any SKYCITY site.
Responsible Marketing & Advertising policy
SKYCITY Darwin is a responsible gaming operator which does not deceive or mislead people. We comply with the national Advertising Standards Authority and its regulatory authority guidelines for responsible marketing and advertising of its facilities, which include:
- Promotions that are conducted responsibly and are not designed to induce patrons to either drink or gamble to excess
- Advertising that is not false, deceptive or misleading and complies with the Australian Association of National Advertisers Code of Ethics and the SKYCITY Darwin Responsible Advertising Code of Practice
- Advertising that does not target persons that might be considered at risk of developing gambling problems.
Standards of Behaviour
Should a person be detected intoxicated, abusing or threatening staff or other customers, causing conflict with other customers or staff, or otherwise behaving in a manner which affects the peace or comfort of other patrons, then SKYCITY Darwin staff will take appropriate steps to stop the behaviour, including, in appropriate circumstances, having the customer escorted from the premises.
Any customers detected loan sharking or begging will be required to leave SKYCITY Darwin. In some instances, SKYCITY Darwin may also bar the customer from the premises.
Host Responsibility Management
To manage these policies and ensure continual review and enhancement of harm minimisation initiatives, a Host Responsibility Department has been established within the SKYCITY Entertainment Group, led by a Senior Group Manager.
Based at the company's head office in New Zealand, this department is responsible for managing and implementing problem gambling and alcohol management initiatives at all SKYCITY gaming and entertainment sites.
At SKYCITY Darwin, we have a specific Host Responsibility & Compliance Manager who can be contacted by emailing hostresponsibility@skycitydarwin.com.au, or by phoning +61 8 8943 8820.
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