SKYCITY Darwin




Action

Action

Terms & Conditions

Definitions

"Card" means the Card issued to a member in connection with their membership.

"Eligible goods and services" means the goods, services and facilities of a service provider in respect of which SKYCITY has agreed (with the service provider) that members will earn Points from the purchase or use of such goods, service and facilities.

"Member" means a person whose application for membership of the Programme has been accepted and who has not ceased to be a member under the terms and conditions of the Programme; and "Membership" has a corresponding meaning.

"Participant" means a Rewards provider or a service provider.

"PIN" means the personal identification number for use with the Card.

"Points" means Points earned by a member from the purchase or use of eligible goods and services and otherwise awarded by SKYCITY under the terms and conditions of the Programme.

"Programme" means the rewards programme administered by SKYCITY and called the SKYCITY Darwin Action programme or such other name as SKYCITY may determine.

"Reward" means the benefits, goods, services and facilities (including without limitation tickets and vouchers) provided from time to time under the Programme that can be obtained by a member through the accumulation and redemption of Points.

"Rewards provider" means SKYCITY and any person who has an agreement with SKYCITY for members to obtain Rewards from that person in consideration of the redemption of Points.

"Service provider" means SKYCITY and any other person who has an agreement with SKYCITY such that members will earn Points for the purchase or use of eligible goods and services supplied by that person.

"SKYCITY" means SKYCITY Darwin Pty Limited (ABN 54 009 624 417) and its successors and assigns.

Membership

  1. Membership is only available to individuals aged 18 years or over.
  2. A person is not eligible to be a member while the person is an employee in any capacity of any SKYCITY property.
  3. An applicant must complete a programme application form and present valid identification bearing the applicant's name. Valid ID must carry the applicant's photograph and signature for verification.
  4. SKYCITY reserves the right to refuse any application for membership or terminate membership at any time for any reason at its discretion (including without limitation if a member trespasses in any area at the property of a service provider or agrees to bar him/herself from entering the property of a service provider).
  5. SKYCITY may establish, change or remove at any time different categories of membership to which different requirements and benefits apply, including without limitation Point accrual rates, means of accruing Points and Rewards available. Membership and levels of membership are determined solely at the discretion of SKYCITY. Without limiting the above, the criteria for determining a member's membership level may include the member's play at SKYCITY Darwin and purchase or use of eligible goods and services of other service providers, and may be reviewed periodically.
  6. Membership, a Card, Points and other benefi ts of the Programme are personal to a member and cannot be transferred or assigned to any other person.
  7. SKYCITY reserves the right to change an individual's membership status at any time without prior notice.
  8. Membership of the Programme does not give access to the benefi ts of any other club or facility of SKYCITY, SKYCITY Darwin or another participant and does not entitle a member to obtain access to any area, club or facility in SKYCITY Darwin or another participant. Any member found attempting to access any such area, club or facility will be deemed to be breaching these terms and conditions.

Bonus Points, Entitlements, Benefits and Rewards

  1. Members may accumulate Points by purchasing or using eligible goods and services. Any Points accrued for any purchase or money spent that is then reimbursed or refunded will be deducted from the member's Points balance. Members may redeem Points for Rewards provided by a Rewards provider during their membership.
  2. To accumulate Points and associated Programme benefits for playing on gaming machines at SKYCITY Darwin, the member must have their Card inserted and accepted for play in the gaming machines. To accumulate Points and associated Programme benefi ts for playing on table games at SKYCITY Darwin, the member must present their Card at the gaming table prior to commencement of play. To accumulate Points and associated Programme benefi ts for playing Keno at SKYCITY Darwin, the member must hand their Card to the Keno attendant when checking their Keno ticket. To accumulate Points from the purchase or use of eligible goods and services of a service provider other than SKYCITY, a member must comply with the requirements (including as to the use of their Card) in respect of such purchase or use as are provided by SKYCITY or the service provider.
  3. SKYCITY Darwin will not be liable in any way in relation to the unavailability of Points or other Programme benefits which fail to accrue as the result of malfunction, operator error or any other reason. SKYCITY has no obligation to make available to members Points or Programme benefi ts, which fail to accrue for any reason.
  4. SKYCITY Darwin reserves the right to change or amend the rate at which Points or associated Programme benefits are accrued, the means by which they are accrued, and the eligible goods and services in respect of which they are accrued.
  5. Points earned must be redeemed within three years of the date they are accrued. Vouchers issued as Rewards must be redeemed before the expiration date stated on the voucher.
  6. Vouchers issued as Rewards have an absolute face value and are not transferable.
  7. Discounts offered for any level of membership are not available in conjunction with any other special promotions and offers.
  8. Programme benefi ts or privileges are not redeemable for cash or other gifts, and no benefits or privileges are transferable to any other person(s).
  9. Rewards are subject to availability, and SKYCITY reserves the right (on behalf of itself and other Rewards providers) to withdraw any entitlement, benefi t or Reward, or to change the Points required to be redeemed for the Reward, without notice to members. SKYCITY shall not be liable in any way to the member in relation to the unavailability or withdrawal of a particular entitlement, benefit or Reward which may have been previously displayed or promoted as being available for members or a class of members, including on the redemption of Points.
  10. SKYCITY is not responsible for lost or stolen Rewards after they have been issued or sent to a member.
  11. SKYCITY makes no warranties or representations either express or implied with respect to the quality, standard, fitness or suitability for any purpose of any goods or services (including Rewards) offered as part of the Programme and, to the extent permitted by law, disclaims any and all liability for any loss, damage or claim that arises in connection with any of those goods and services.
  12. Liability for a breach of a condition or warranty in relation to goods or services provided in the course of the Programme is limited:
    (a) In the case of goods, to either one or more of the following:
    • The replacement of the goods or the supply of equivalent goods;
    • the repair of the goods;
    • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
    • the payment of the cost of having the goods repaired; and

    (b) In the case of services, to:

    • The supplying of the services again; or
    • the payment of the cost of having the services supplied again.
  1. Members are not permitted to accrue Points or benefits as a result of play by another person.
  2. If an Action account reaches a certain Points balance or accrues a certain amount within a particular period the Cardholder may be required to comply with the provisions of the Financial Transactions Reports Act 1988.
  3. A Card remains the property of SKYCITY, and must be returned on demand including on the termination or cessation of membership.
  4. SKYCITY Darwin shall not be liable for any unauthorised use of a Card and the subsequent accumulation and redemption of Points and other Programme benefits.
  5. Use or signing of a Card by a member indicates acceptance of the rules, terms and conditions of the Programme.
  6. In the event a Card is lost or stolen, the member must report it immediately to SKYCITY management. Upon presentation of valid photo identification, a replacement Card will be issued.
  7. A member will be issued a replacement Card for a lost or stolen Card free of charge up to a maximum of 10 times. 100 Points will be deducted from a member's account balance if they request a Card exceeding this amount.

Personal Identification Number (PIN)

  1. SKYCITY may request a member to select a PIN in a format specified by SKYCITY and then issue that PIN to the member.
  2. SKYCITY reserves the right to restrict a member's ability to accrue Points or obtain other Programme benefits, or participate in promotions, by limiting eligibility to those members issued with PINs.
  3. A PIN selected by a member may only be used by that member. The member must not disclose their PIN to another person except as expressly authorised by SKYCITY for any purpose whatsoever.
  4. Where a PIN has been forgotten or the member requests SKYCITY to reset their PIN, the member must present at least one form of acceptable photo identification.
  5. SKYCITY Darwin shall not be liable for any unauthorised redemption of Points or benefits if a Card is lost or stolen, or if a PIN has become known to another person.

Suspension/Termination of Membership

  1. If any of the following occur:
    • The member dies or is declared bankrupt; or
    • failure by a member to strictly comply with these terms and conditions whether intentional or otherwise; or
    • failure by the member to comply with the terms and conditions associated with any promotional activity related to the Programme; or
    • conduct by any member which SKYCITY in its sole and absolute discretion considers dishonest, offensive, disruptive and/or intimidating to patrons or staff; or
    • conduct by any member which SKYCITY in its sole and absolute discretion considers as interfering with or misusing equipment or property; or
    • the member becomes an employee of SKYCITY in any capacity of any SKYCITY property.
  1. SKYCITY reserves the right in its sole and absolute discretion to immediately terminate and/or suspend a member's membership and/or cancel any or all Points or other Programme benefits which that member has accrued.
  2. A Card must be returned to SKYCITY Darwin at the time of cancellation of the relevant membership.
  3. In the event that a member does not register play at SKYCITY for any continuous period of 12 months, any Points or other Programme benefits that have been accumulated may be cancelled. Management also reserves the right to cancel the member's membership.

Termination of Operation of SKYCITY Darwin Action Programme

  1. Management may suspend or terminate the Programme at any time without notice. In the event that the Programme ceases to operate, all benefits accumulated, which have not been redeemed [by the date and time specified by SKYCITY], will be cancelled upon the issuing of a notice to members.
  2. SKYCITY reserves the right to amend these terms and conditions, and any terms and conditions communicated in any other material sent to members, at any time in its absolute discretion without giving a reason and without prior notice to members.

Combination with other loyalty or rewards programme

  1. SKYCITY may agree to combine the Programme with any other loyalty or rewards programme, or agree to Points being exchanged or exchangeable for loyalty reward points under any such programme (and vice versa), on such terms and conditions (including as to the exchange of Points into loyalty/reward points of that other programme (and vice versa) as it may determine in its absolute discretion. Without limitation such arrangements may include the member being registered as a member of the other loyalty or rewards programme for a specified period, and their Points being treated as if they were Points issued under that loyalty and rewards programme for such period. SKYCITY may, as a condition of such arrangement, freeze the member's participation in the Programme for such period.